Players can face situations where the game can suddenly close itself (with or without any error message) or even experiencing BSOD errors (‘Blue Screen of Death’ or stop errors, that cause the OS to crash and no longer operate safely) that originate a restart of the PC. Those errors have different causes and their possible solutions are described below.
THE GAME CLOSES ITSELF WITHOUT ANY ERROR MESSAGE
Please, follow the next steps and try to rerun the game after each one of them:
- Make sure that your PC meets the approximate system requirements of the game.
- Run the launcher as administrator and set full rights for the current user (folder properties, ‘Security’ tab) for the game folder and for the launcher folder.
- Temporarily turn off all antivirus, security programs and firewall, including Windows Defender and all its features.
- Check the integrity of game files through the launcher. Please, click on the little arrow pointing downwards right of the ‘Online’ profile status and, in the menu that appears, click on ‘Integrity check’.
- Go to the Programs section of the Control Panel in Windows, search Escape from Tarkov, right click and press ‘Uninstall’. Then, please, download the game through your profile page and fresh install it.
- Try downloading and installing the latest version of Microsoft .NET Framework. In the link provided, please download the recommended version and follow the instructions provided in the installer.
- Install all Windows updates available in the Update Center.
- Install the latest drivers for all your devices.
- Check the system disk and game disk with the utility Chkdsk.
- Open command prompt by clicking Start and typing “cmd”, please use right click and “Run as Administrator”.
- Type chkdsk X: (where X is a drive with OS installed) in the black console and press the
key. - If there are errors found, please repair them following the instructions provided in this link.
- Do the same manipulations, typing instead of “X” the disc drive where the game is installed.
THE GAME IS CRASHING WITH A UNITY ERROR CODE
Please, follow the next steps and try to rerun the game after each one of them:
- Run the launcher as administrator and set full rights for the current user (folder properties, ‘Security’ tab) for the game folder and for the launcher folder.
- Temporarily turn off all antivirus, security programs and the firewall in the system, including Windows Defender and all its features.
- Check the integrity of game files through the launcher. Please, click on the little arrow pointing downwards right of the ‘Online’ profile status and, in the menu that appears, click on ‘Integrity check’.
- Go to the Programs section of the Control Panel in Windows, search Escape from Tarkov, right click and press ‘Uninstall’. Then, please, download the game through your profile page and fresh install it.
- Set the swap file minimum and maximum valours to x1.5 the amount of RAM your PC has and always to a maximum of 30-50 GB. Please, make sure the swap file is only located in just one of your drives (SSD type). For further information, please consult the Microsoft tutorial.
- Disable any overclocking configured in your PC (CPU, GPU or RAM).
- Check that the XMP profile is configured correctly in the BIOS of your PC. Please, refer to the motherboard manufacturer manual for specific details on memory overclocking, as it may change from product to product.
- Do a clean installation of the latest version of your GPU drivers, delete the current versions using DDU software.
- Try a clean boot to discard that any other program is interfering with the game process.
If the issue persists, please create a ticket via the launcher and add log files. Also, please add crash logs placed at %LocalAppData%\Temp\Battlestate Games\EscapeFromTarkov\Crashes
THE PC IS HAVING A BSOD AND/OR REBOOTING ITSELF
Please, cautiously follow the next steps and check if the issue persists after each one of them:
- Remove any overclocking of your PC components.
- Update the drivers of all your PC components.
- Install all Windows updates available in Update Center.
- Update BIOS and motherboard drivers to the latest version.
- Clean your PC components from dust and dirt that can lead to overheating. Please, make sure that all PC components are not overheating.
- Check Windows Event Log in order to find any related issues in the OS. You can learn how to review those errors in the Microsoft tutorial along with its fixes. If you need assistance with the process, please contact a local IT. This information can also be useful for further troubleshooting with Microsoft support service.
- Check that your PSU is correctly running and there is not any connection problem in the cables.
- If you have recently installed any new component, please check if it is correctly installed or properly working, try using the previously installed one. Search for expert local IT assistance if it is needed for this operation.
If none of the steps provided above help you, please contact Microsoft support service.
