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Not receiving emails (hotmail)

NOTE, this solution applies only to hotmail mailboxes

Here are the steps how to whitelist our email

  1. Log in to your account.
  2. Click the Options (gear-shaped icon in the upper right corner)
  3. Pick option "Parameters", then pick option "Junk mail" at the bottom left
  4. Pick "Trusted sender" and add no-reply@escapefromtarkov.com to the list

In order to check if it works, please, open your website profile and find your transactions and click the mail icon - it will resend you an email about your purchase.


If this didn't help, please, contact our support.